FAQs
When You Need to Change an Order
Once an order is submitted, it cannot be modified. Our processing begins immediately, so the details you enter at checkout—items, sizes, and address—are final. Reviewing everything carefully before you complete the purchase is the best way to prevent issues.
If the Shipping Address Is Wrong
Contact us immediately if you spot an error in your shipping address. The possibility of a correction depends entirely on the order's status:
- Before shipment: We may be able to adjust the label.
- After packing or dispatch: No further changes are possible.
If You Forgot a Discount Code
Send your order number and the promo code to us as soon as you can. We will do our best to apply it for you.
Returning an Item
You have a 14-day window, starting from the day the item lands in your hands, to let us know you’d like to return it. To begin, send a message to our Customer Service team at support@fetyla.com and they’ll provide the correct return address.
For a return to be accepted, the item should be unused and in the same state as when it arrived. It also needs to be placed back in its original packaging, and you’ll need to include your receipt or proof of purchase.
Buyers are responsible for return shipping costs. We do not charge any restocking fees.
After your return arrives, our team inspects it and sends you a confirmation email. If the refund is approved, the money goes back to your original payment method—whether that’s a credit card or another option—within 7 days.
Please refer to our Return Policy for full details.
Incorrect or Faulty Items
If you receive an item that is wrong or defective, you must contact us within 14 days of receiving the order. Please provide the following information:
- Your order number
- The item name or product code
- A picture of the item
- Further details about the issue
Out-of-Stock Restocks
Pieces from the latest collection are typically restocked within a few weeks. Sign up with your email for a restock notification to be alerted as soon as the item becomes available again.
Tracking Your Shipment
A shipping confirmation email is sent once your package leaves our warehouse. Use the direct link inside that email to follow your order's progress on the carrier's website for real-time updates.
Contact
Email support@fetyla.com if you need help with anything else.
